Date Last Modified: 25/03/2021
FAULTY PRODUCT RETURNS
If the product(s) you have purchased from Us is/are faulty, wrongly described or substantially different from a sample shown, then We will meet Our legal obligations in the country in which the products were purchased.
If a product or products have been delivered to you before you decided to cancel your order or terminate your registered account to the Website, then you must return such products to Us, without undue delay, and in any event no later than fourteen (14) calendar days after the day on which you have given Us notification that you wish to terminate either the specific order of products or your registered account.
CHANGE OF MIND RETURNS
Except as listed below, if you change your mind about the products you have purchased from Us, we will provide you with a full refund equivalent to the price of the purchased product for return, as such price is listed on the Webshop for that product at the time of purchase, subject to the following conditions and relevant and applicable European Union regulations regarding the sale of goods:
- Products purchased can be returned at any time by the customer within fourteen (14) days after the date of purchase.
- Items must be in their original sale condition (unused with original tags and/or labels attached).
You may be asked or prompted to provide personal details for successful returns or exchanges. These details will be used for the purpose of processing the return.
PRODUCTS WE WILL NOT ACCEPT RETURNS ON
We will NOT accept returns on any of the following products:
- No returns on customized items.
- No returns on furniture.
EXCHANGES
Apparel & Accessories:
Exchanges for the same item in a different size will not incur any additional charges, except for the postage charges mentioned above. However, if the new item is a different product (including a different color) and there is a price difference you may need to pay the difference.
We do NOT provide refunds on such items, but We do replace them for the same product purchased (as applicable and subject to the provisions of this Policy).
RETURNS PROCESS
The product needs to be returned to bohoandmore. within 14 days from the date of delivery and you will have to cover the cost of returning the product.
A refund for a return product will be paid to customer’s account within 14 days from receiving the product and the return note.
If the return product fails to be received by bohoandmore., we cannot cover the costs involved. If the product is not in the same condition as it was when it left the shop for delivery, bohoandmore., will charge an amount covering the loss of value to the product and the net amount will be paid to the customer’s account.
Once the returned product is received, We will notify you via email regarding the acceptance of the return (subject to the terms stated herein) and issue your refund. If the returned item does not meet Our Return, Exchange & Refunds Policy standards (as above), your order will be sent back to you and no refund will be issued.
All capitalized terms appearing herein that are not defined bear the meaning attributed to them in the Terms of Service, which are to be read as applicable with and in conjunction to the Return, Exchange & Refunds Policy.